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    NIC Chat Interface

    Chatbots are artificial intelligence based system that allows end user to interact in natural language.

    NICCI Chatbot NICCI (NIC Chat Interface), निकी is the dynamic and smart Chatbot service developed by NIC Rajasthan to provide a Chatbot interface to any portal. The virtual assistance service has been developed in a way so that it may be plugged into any application by adding just a small piece of integration code on the client’s website, without any major programming effort. NICCI uses proximity rules, bot rules, and language rules for maximum weighted reply, and supports multiple regional languages besides Hindi and English so that citizens across states can interact with it comfortably. It is voice-enabled and as soon as a query is asked by the user, it breaks the query into meaningful words to find out the suitable reply, and assesses the user’s query to give related responses by typing on the bot and through speech. With the help of this service, users may quickly receive responses to any queries related to the domain, that too without any staff engagements

    NICCI is very useful for citizen specific portals where 24×7 assistance is required. NICCI can speak in multiple regional languages with hindi. However, for text-based chat, it currently supports only English and Hindi. Citizens often ask silly questions to the bot which is also being politely answered by NICCI. NICCI is currently Integrated and registered on 128 E-governance portals across various states in India.

    • Dynamic and Configurable Chatbot Service.
    • Content Management System for configuration and setting.
    • Maintains Ranking of Questions.
    • Regional Languageort and Bot rules.
    NICCI Chatbot Interface
    • Responsive Chatbot may be configured for any Portal or Mobile App.
    • Secured Chatbot and Portal specific Hit Counter.
    • Offensive dialogue with the bot are muted.
    • Easily integrated with user’s Database through APIs.

    Content Management System

    For maintaining and enhancing the contents of the Chatbot, bot is supported with Content Management System (CMS). Access of the CMS is given to the Portal administrator where multiple portals of the same administrator may be mapped. Administrator may maintain the responses related to the portal through the CMS. Bilingual responses (Hindi and English) can also be maintained to enable the bilingual Chatbot interface. CMS also maintains the unanswered queries, i.e. queries that were asked by the users but could not be replied by the bot due to insufficient knowledge. These queries may be answered through the administrator dashboard so that bot knowledge can be enhanced and the query may be suitably answered to the user next time. It also shows the ranking of the questions, hit counter and the related options to the portal administrator. Chatbot background colour, font, portal logo, portal name and helpline number to be displayed on the bot may also be configured through the CMS which can be tested on the CMS before making it live.

    Salient Features

    • Dynamic and Configurable Chatbot Service
    • Content Management System for configuration and setting
    • Maintains Ranking of Questions
    • Voice enabled responses
    • Searches and integrates with the host portal’s user database through APIs for personalised replies
    • Save Chat facility with chat history for the user
    • Secured Chatbot with Portal Specific Hit Counter
    • Tag based responses for accurate and consistent answers
    • Responsive Chatbot may be configured for any Portal or Mobile App
    • Bot Rules
    • Regional Language Support
    • Offensive dialogue with the bot are muted
    • User’s Star Rating and Feedback
    • Manual support to escalate to a live support team, when needed
    • Self-learning knowledge base, built from unanswered queries logged on the CMS
    • Configurable look and feel of the Chatbot, testable on the CMS before going live
    • NIC Chat Interface (NICCI)
    • पहचान
    • Your name
    • Start
    NICCI Chatbot Mobile App
    • NICCI Your Digital Assistant
    • Namaskaar Amit
    • This is NICCI, your digital assistant for any query related to Pehchan Portal
    • What can I do for you?

    Benefits

    • Simple and easy to use interface.
    • 24×7 digital assistances specially for citizen centric portals.
    • Improves citizen service/satisfaction.
    • Used to monitor Chatbot Accuracy.
    • Chatbot implementation with any portal without any coding requirements.
    • Regional Language Support.
    • Voice enabled Query and responses to cover larger audience.
    • Cost effective solution.
    • Learning to enhance the knowledge base.

    For details, pls refer : https://niccicms.raj.nic.in/