e-Jagriti: A Unified Digital Platform for Consumer Justice
One Platform | One Process | One Consumer Justice System
Strengthening Consumer Dispute Redressal and Transforming Consumer Justice
A digital platform designed to provide a faster, transparent, and consumer- centric grievance redressal system that provides a unified solution for all stakeholders involved in the consumer dispute redressal ecosystem. By bringing consumers, Consumer Commissions, legal professionals, and industry representatives onto a single platform, e-Jagriti streamlines the entire lifecycle of consumer complaints from filing and case management to final disposal.
The platform offers a simple and face less onboarding that enables consumers to file complaints online, monitor the progress of their cases in real time through SMS and email, and access case information through both free-text and advanced search functionalities. It also equips Consumer Commissions and legal professionals with an integrated case management system, enabling efficient case processing, seamless coordination, and expeditious disposal of disputes.
Leveraging advanced digital technologies, e-Jagriti enhances transparency, accountability, and operational efficiency by providing data-driven insights, facilitating effective case management, and enabling informed decision-making. The platform represents a significant step towards delivering accessible, transparent, and citizen-centric consumer justice through a modern digital ecosystem.
Integrates all legacy systems into a single digital platform for efficient case management
- Integrated Platform
Connects all Districts, States, Circuit Bench, and National Commissions in one Platform. - Digital Processes
Enables e-filing and eliminates physical paperwork to speed up cases. - Unified Management
Single interface for seamless submission, tracking, and resolution.
Core Platform Features
- e-filing
Online complaint submission anytime, anywhere with secure e-payments. - Cause List Display
Automated daily lists available online for all stakeholders. - Digital Display Boards
Real-time case proceeding updates within commission premises. - Document Management
Online upload and download of orders, judgments, and case files to reduce paperwork. - Hearing and Case Management Tools
Digital case management with online reply, rejoinder, and subsequent submissions. - Virtual Hearing
Hybrid/Virtual hearings enable remote participation and faster case disposal. - Role-Based Access Control (RBAC)
Secure role-based access for all stakeholders enables informed and efficient decision-making. - AI Enabled Feature
AI-generated success stories provide insightful and inspiring consumer outcomes Summarization of Order and Judgment.
Specialized Filing Features:
- Unfair Trade Practice Feature
Dedicated Unfair Trade Practice category enables direct filing to the State Commission. - Filing by NRIs
NRI-friendly features support seamless on boarding, online filing, and virtual hearing participation from anywhere worldwide. - Free-Text & Advanced Search
Intelligent search with advanced filtering for faster information retrieval
a. Free-Text Search:
Search instantly using Party Name or Industry Name
b. Advanced Search:
Filter by Case No., Filing Date, Parties, Commission Level, Status, and more for precise results - Real-Time Notifications
Automated SMS alerts at key case stages
Instant updates from filing to disposal
Enhances transparency and reduces delays - Accessibility & Inclusivity Features
Visual Accessibility Controls
Text-Based Features
Additional Accessibility Tools
Audio Captcha, Text to Voice - Mobile Application
Available on Android and iOS for seamless case tracking, order downloads, and real-time updates on the go. - Ticketing System Accessible Online Portal
Allows officials, consumers, and advocates to log technical issues easily.
Systematic Issue Tracking
Every ticket is tracked, prioritized, and resolved within agreed SLAs.
Enhanced Accountability
Reduces downtime and provides real-time status updates with escalation options.
Support
e-Jagriti Help Desk
Central contact point providing technical and operational assistance to users.
Jansunwai Sessions
Regular Friday sessions (4:00 PM – 5:00 PM) for community feedback and awareness building.
Comprehensive Resources
Access to manuals, instructional videos, FAQs, and flow diagrams available on the home page.
For more details, please visit : https://e-jagriti.gov.in
